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Privacy Policy

1. Introduction

Stehlin UK Limied ("we", "us", "our") is a construction, build, and quality control company based in West London, providing extensions, conversions, and home renovation services since 2011. We are committed to protecting your privacy and handling your personal data responsibly, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over it.

2. Who This Policy Applies To

This policy applies to:

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  • Prospective and current clients

  • Suppliers and subcontractors

  • Visitors to our website

  • Anyone who contacts us for a quote, enquiry, or aftercare support

3. What Personal Data We Collect

We may collect and process the following types of personal data:

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  • Name, address, and contact details (email, phone number)

  • Property details relevant to a project (address, floor plans, photographs)

  • Payment and billing information

  • Correspondence and communication records (emails, calls, site notes)

  • Aftercare records, including project documentation such as visual diaries of foundations, electrics, pipework, and materials used, kept for future reference

  • Website usage data (via cookies, if applicable)

4. How We Collect Your Data

We collect personal data when you:

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  • Request a quote or consultation

  • Enter into a contract with us for building or renovation work

  • Communicate with us by phone, email, or in person

  • Visit our website or contact us through it

  • Receive aftercare services following project handover

5. How We Use Your Data

We use your personal data to:

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  • Provide quotes and carry out contracted building, extension, conversion, and renovation work

  • Maintain quality control and compliance with UK building standards

  • Produce and store aftercare documentation (e.g. visual diaries of foundations and materials used) for your future reference and for snagging support

  • Communicate with you about your project, including scheduling and updates

  • Process payments and maintain financial records

  • Comply with legal, tax, and regulatory obligations

  • Improve our services

6. Legal Basis for Processing

We process personal data under the following legal bases:

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  • Performance of a contract (carrying out building works you have engaged us for)

  • Legal obligation (e.g. tax records, building regulations compliance)

  • Legitimate interests (e.g. maintaining aftercare records, quality control, improving our services)

  • Consent (where applicable, e.g. marketing communications)

7. Sharing Your Data

We do not sell your personal data. We may share it with:

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  • Subcontractors, tradespeople, or suppliers directly involved in your project

  • Building control bodies or regulators, where required

  • Professional advisors (e.g. accountants, insurers, solicitors)

  • Payment processors

We require any third party we share data with to protect it appropriately.

8. Data Retention

If our website uses cookies, we will provide details of what cookies are used and how you can manage your preferences in a separate cookie notice.

We retain personal data, including project and aftercare documentation, for as long as necessary to fulfil the purposes described in this policy, including any snagging period following handover, and to meet legal, accounting, or reporting requirements.

9. Your Rights

Under UK data protection law, you have the right to:

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  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data, subject to legal obligations

  • Object to or restrict certain processing

  • Request a copy of your data in a portable format

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk

 

To exercise any of these rights, please contact us using the details above.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

11. Cookies

If our website uses cookies, we will provide details of what cookies are used and how you can manage your preferences in a separate cookie notice.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted with an updated "last updated" date at the top of this document.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at info@stehlinuk.com

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